Privacy Policy

1. Introduction

Welcome to OfferLetter ("we", "our", "us"). The Service is run by an individual operator serving customers worldwide, not as a separate registered company unless we say otherwise on this site. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and website (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email address (for account creation and communication)
• Name (optional, for personalization)
• Payment information (processed securely through Razorpay)
• Device information (for license management)

2.2 Usage Data

We automatically collect:

• Application usage statistics (features used, session duration)
• Device fingerprint (for security and fraud prevention)
• Error logs (for troubleshooting and improvement)

2.3 Audio & Screen Data

Our application may process audio and screen content for AI-powered assistance. This data is processed in real-time and is NOT stored on our servers.Audio transcriptions and screen captures are processed locally or through secure API calls and are immediately discarded after use.

3. How We Use Your Information

• To provide and maintain our Service
• To process payments and manage subscriptions
• To send important updates and notifications
• To prevent fraud and ensure security
• To improve our products and services
• To respond to customer support requests
• To assess refund or billing-dispute requests, including verifying AI Solution / AI credit usage recorded on your account after payment, as described in our Refund & Cancellation Policy

4. Data Sharing & Disclosure

We do NOT sell your personal information. We may share data with:

• Payment Processors: Razorpay for secure payment processing
• Cloud Service Providers: Trusted third-party providers for AI and transcription features — we do not sell your personal data to them
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for sensitive data
• Secure HTTPS connections
• Secure token-based authentication
• Regular security audits
• Data stored on secure cloud infrastructure (Supabase)

6. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data is retained until you request deletion. Usage logs are retained for up to 90 days.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Cookies & Tracking

Our website uses essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: